Terms of Service

Welcome to AlphaCapitalOne

Thank you for choosing AlphaCapitalOne for your digital asset trading needs. These Terms of Service ("Terms") govern your access to and use of our platform and services. Please read these Terms carefully before using our services. By accessing or using AlphaCapitalOne, you agree to be bound by these Terms and our Privacy Policy.

About Us

We, AlphaCapitalOne (hereinafter referred to as "AlphaCapitalOne", "we", "us", or "our"), operate as ALPHA CAPITAL LLC (CRD # 321194), a Texas-based entity registered with the U.S. Securities and Exchange Commission (SEC) as an investment adviser. Our SEC registration can be verified at https://adviserinfo.sec.gov/firm/summary/321194. We are also registered under Regulated United Europe (RUE) with registration number RC: 8363871209, located at Kaprova 14, Praha 1, Prague, Czech Republic.

Our Commitment to You

At AlphaCapitalOne, we are committed to providing you with a secure, transparent, and user-friendly trading experience. We believe in building long-term relationships with our clients based on trust, integrity, and exceptional service. Our platform is designed to empower you with the tools and information you need to make informed trading decisions.

What We Offer

AlphaCapitalOne provides a comprehensive digital asset trading platform that enables you to trade various cryptocurrencies and digital tokens. Our services include account management, order matching, portfolio tracking, and access to market information. We continuously work to enhance our platform with new features and improvements based on user feedback.

Getting Started

To begin using our services, you'll need to create an account by providing accurate and complete information. We take your privacy seriously and handle all personal data in accordance with our Privacy Policy and applicable data protection laws. Once your account is verified, you can start exploring our platform and trading digital assets.

Your Account Security

Your account security is our top priority. We implement industry-standard security measures to protect your information and funds. However, security is a shared responsibility. You must maintain the confidentiality of your account credentials, use strong passwords, enable two-factor authentication when available, and immediately notify us of any unauthorized access attempts.

Eligibility Requirements

To use our services, you must be at least 18 years old and have the legal capacity to enter into binding agreements in your jurisdiction. You must not be located in any jurisdiction where our services are restricted or prohibited. By using our platform, you represent and warrant that you meet these eligibility requirements and that all information you provide is accurate and truthful.

Understanding Trading Risks

Digital asset trading involves substantial risk of loss and is not suitable for all investors. The value of digital assets can be extremely volatile, and you may lose some or all of your investment. Before trading, please ensure you fully understand the risks involved and only invest what you can afford to lose. We recommend consulting with a qualified financial advisor if you have questions about whether digital asset trading is appropriate for you.

Compliance and Legal Requirements

As a registered investment adviser, we operate in compliance with applicable securities laws and regulations. We may require identity verification and additional documentation to comply with anti-money laundering (AML) and know-your-customer (KYC) requirements. Your cooperation with these requirements helps us maintain a secure platform for all users.

Your Responsibilities

When using our platform, you agree to use our services only for lawful purposes and in accordance with these Terms. You must not engage in any fraudulent activity, market manipulation, or any activity that could harm our platform or other users. You are responsible for all activities that occur under your account, whether authorized by you or not.

Intellectual Property

All content, features, and functionality of the AlphaCapitalOne platform, including but not limited to text, graphics, logos, and software, are owned by AlphaCapitalOne or its licensors and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works from our platform without our express written permission.

Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, store, and protect your data. We comply with applicable data protection laws, including GDPR where applicable. We never sell your personal information to third parties and only share it as necessary to provide our services or as required by law.

Customer Support

We're here to help! Our dedicated customer support team is available to assist you with any questions or concerns you may have. You can reach us through our Help Center, email, or other communication channels we provide. We strive to respond to all inquiries promptly and professionally.

Platform Availability

While we strive to maintain continuous availability of our platform, we cannot guarantee uninterrupted access. Our platform may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We will make reasonable efforts to notify you of planned maintenance and minimize any disruption to your trading activities.

Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. When we make material changes, we will notify you through our platform or by email. Your continued use of our services after such notification constitutes acceptance of the updated Terms. We encourage you to review these Terms periodically.

Dispute Resolution

If you have any concerns or disputes regarding our services, we encourage you to contact our customer support team first. We are committed to resolving issues fairly and promptly. If we cannot resolve a dispute through our internal processes, we may use alternative dispute resolution methods, including mediation or arbitration, as appropriate under applicable law.

Limitation of Liability

To the maximum extent permitted by law, AlphaCapitalOne shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services. Our liability is limited to the amount you have paid us in fees (if any) in the twelve months preceding the claim. This limitation does not affect your rights as a consumer under applicable law.

Termination

You may close your account at any time by contacting our customer support team. We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent or illegal activity. Upon termination, you will be able to withdraw any remaining funds in your account, subject to applicable compliance checks.

Contact Information

If you have any questions about these Terms or our services, please don't hesitate to contact us. You can reach our customer support team through our Help Center or by using the contact information provided on our website. We're here to help and look forward to serving you.

Governing Law

These Terms are governed by the laws of the jurisdiction in which AlphaCapitalOne operates, taking into account our SEC registration in the United States and our RUE registration in Europe. Any disputes arising from these Terms will be resolved in accordance with applicable laws and regulations.

Final Notes

Thank you for taking the time to read these Terms of Service. We appreciate your trust in AlphaCapitalOne and are committed to providing you with an exceptional trading experience. If you have any questions or need clarification on any aspect of these Terms, please contact our support team. We're here to help you succeed in your digital asset trading journey.